Questions about mis-sold energy broker claims.

An undisclosed commission is a fee built into your unit rate by the energy broker, without your knowledge. It means you paid more per kWh than the base energy cost, with the difference going to the broker for the full length of the contract.

You may qualify if you used a broker to arrange a business gas or electricity contract in the last six years, and the broker did not clearly disclose what they earned. Multi-year contracts and cases where the broker described their service as free are among the most common qualifying scenarios.

Probably not. We handle claims from single-site businesses spending under £25,000 per year on energy through to large multi-site operators. The minimum claim we pursue is around £2,000, but most businesses with broker-arranged contracts recover considerably more than that.

In most cases, the six-year limitation period runs from when you knew, or could reasonably have known, about the undisclosed commission. If the commission was actively concealed, that period may start later than the contract date. Speak to us and we will assess whether your contracts fall within scope.

First, a short call to understand your contracts and identify which brokers and suppliers are involved. Then a free eligibility review by our team and panel solicitors. If viable, a specialist solicitor is instructed on a no-win, no-fee basis and the claim is formally issued. Most claims resolve within six to eighteen months.

No. We handle the initial assessment and eligibility review ourselves, at no cost. A solicitor is only instructed once we have confirmed your claim is viable and you have agreed the terms in writing.

To start, a copy of any energy contracts you signed through a broker in the last six years, recent energy bills, and any written communication with the broker. If you do not have copies, we can request them from your supplier on your behalf.

No. A claim is brought against the broker, not the energy supplier. Your existing supply contract continues exactly as it is, and your supply is not affected at any point during the claim process.

Nothing upfront. All claims are handled on a no-win, no-fee basis. If the claim succeeds, a percentage of the recovered amount is paid to the legal team. That percentage is agreed clearly in writing before any work begins. If the claim does not succeed, you owe nothing.

No. The eligibility check is free. The review is free. If we instruct a solicitor, the basis of their fees is set out in writing before you agree to anything. There are no charges at any stage of the process that have not been agreed with you beforehand.

Most claims resolve within six to eighteen months. The timeline depends on the broker involved, the number of contracts in scope, and whether the matter settles before proceedings reach court. We will give you a realistic, honest estimate once we have reviewed your situation.

Our initial eligibility check takes around ten minutes by phone. We then carry out a review of your contracts and typically give you a viability assessment within a few working days.

No. Energy brokers in the UK are not currently regulated by Ofgem or any equivalent statutory body. There is no enforced code of practice for what they must disclose to business customers. Claims are therefore brought through the civil courts under existing agency law and the duty to disclose a secret or undisclosed commission.

Quite possibly, yes. Whether your broker found you a better rate than your previous contract is a separate question from whether they disclosed their commission. A broker can deliver savings on paper and still owe you a substantial sum in undisclosed fees. The two issues do not cancel out under law.

Even experienced finance teams are routinely mis-sold. The commission is built into the unit rate, not listed as a separate line item. Unless the broker stated the figure in writing, no internal review can reveal it. The most thorough scrutiny of the contract document cannot uncover a number that was never placed there.