Your business may be owed thousands in mis-sold energy commissions.
If you used an energy broker to arrange your business gas or electricity contract, there is a strong chance hidden commission was built into your unit rate without your knowledge. We help UK businesses recover that money on a no-win, no-fee basis.
- Average claim over £25,000Based on contracts reviewed
- No win, no feeNothing to pay unless we succeed
- Free eligibility checkResult within 24 hours
Request a free eligibility check
Roughly two million UK businesses have been mis-sold an energy contract.
Most UK businesses do not buy their energy directly from the supplier. They use a broker. Brokers are meant to act in your interest, find you a fair price, and tell you what they earn for arranging the deal. Many do not.
For more than a decade, energy brokers in the UK have built undisclosed commission into the unit rate they quote you. You see a single pence-per-kWh figure on your contract and assume it is the cost of energy. In reality, a slice of that figure, sometimes a substantial slice, goes straight to the broker for the entire length of the contract.
When that commission was never properly explained, the contract may have been mis-sold. Under agency law, a broker arranging a deal on your behalf has a duty to disclose what they earn. When they fail to, your business has grounds to recover what was paid.
The four most common ways energy brokers mis-sell.
Telling you the service was free
Brokers often present themselves as a no-cost service paid by the supplier. In practice you are the one paying, because the broker's fee is built into the rate you sign up to. The service was never free. The cost was simply hidden inside the unit price.
Hiding the commission inside the unit rate
A broker is legally required to disclose what they earn for arranging your contract. Many quote a single pence-per-kWh figure with no breakdown, so the commission portion is invisible. On a typical contract, this can sit between 0.5p and 2p per kWh, which compounds into thousands of pounds over the term.
Pushing longer-term contracts
Brokers earn their commission across the full length of the contract. A five-year deal pays them five times what a one-year deal does. That is why so many businesses are nudged toward longer terms, often with the argument that the market is about to rise. The advice serves the broker, not the customer.
Misleading market reviews
A broker should give you an impartial view of what is available. Many present a small selection of suppliers they already have favourable commission arrangements with, then pitch that shortlist as the whole market. The deal you signed may never have been the best one available to you.
You may have a claim if any of the following apply.
- Your business used an energy broker, consultant, or third-party intermediary to arrange a gas or electricity contract
- The broker did not clearly tell you what they earned from the deal
- You were told the broker's service was free or paid for by the supplier
- Your contract was signed within the last six years (longer terms may still qualify)
- You signed a multi-year contract on the broker's recommendation
- You suspect your unit rates were higher than they should have been
If one or more of the above applies, your business may be entitled to recover the undisclosed commission, plus interest. The only way to know for certain is a free eligibility check, which takes around ten minutes by phone.
A simple four-step process, handled by us.
Tell us about your contracts
A short phone call. We confirm which suppliers, brokers, and contract periods are relevant to your business.
Free eligibility review
Our team and our panel of specialist law firms review the contracts at no cost to you. You will know within days whether a claim is viable.
Claim submission
If your case has merit, we instruct a specialist legal partner on a no-win, no-fee basis. There is no out-of-pocket cost to you at any stage.
Recovery
Settlements are typically reached through pre-action negotiation or litigation. Funds, including interest, are paid directly to your business when the claim resolves.
Specialist claim handlers, not a general claims firm.
We do one thing. We help UK businesses recover money lost to undisclosed energy broker commissions. That focus means we know the suppliers, the brokers, the contract structures, and the legal arguments better than firms that handle dozens of claim types at once.
Specialist focus. Energy mis-selling is what we do, every day. Our case handlers and panel solicitors have built their practice around this specific area of agency and contract law.
No upfront cost. Every claim is handled on a no-win, no-fee basis. If your claim does not succeed, you pay nothing.
Clear communication. You will have a named point of contact for the duration of your claim, with regular updates and no jargon. We send plain-English summaries at every major stage.
Claims handled across every business sector in the UK.
- Hospitality and leisure
- Manufacturing
- Healthcare and social care
- Education
- Construction
- Retail
- Logistics and transport
- Agriculture
- Professional services
- Property and real estate
- Hotels and accommodation
- Care homes
Manufacturing
Hospitality
Professional services
Industrial
If your business uses gas or electricity and has worked with a broker, we can help. The sector is rarely a barrier to a claim.
Common questions about mis-sold energy claims.
Quite possibly, yes. Whether your broker reduced your bill against your previous contract is a separate question from whether they hid their commission. A broker can save you money on paper and still owe you a substantial amount in undisclosed fees. The two issues do not cancel out.
Even experienced finance teams are routinely mis-sold. The commission is built into the unit rate, not listed as a separate line item, so unless a broker tells you the figure directly, there is no way for a finance team to see it on the contract. The most thorough internal review cannot reveal a number that was never disclosed.
No. Energy brokers in the UK are not currently regulated by Ofgem or any equivalent body. There is no enforced code of practice for what they must disclose to you. Claims are being brought through the courts under existing agency and contract law, rather than through a regulator.
It depends on your annual energy spend, the length of the contract, and the commission rate that was built in. Our average claim across the businesses we have reviewed is over £25,000. The range runs from around £2,000 for smaller single-site businesses up to £1.8 million for larger multi-site operators.
You pay nothing upfront and nothing during the claim. If the claim succeeds, a percentage of the recovered amount is paid to the legal team handling it, agreed clearly in writing before any work begins. If the claim does not succeed, you owe nothing.
Most claims resolve within six to eighteen months, depending on the broker, the complexity of the contracts, and whether the matter settles before court. We will give you a realistic timeline once we have reviewed your contracts.
No. A claim is brought against the broker, not the supplier. Your existing energy contract continues exactly as it is, and your supply is not affected at any point.
To start, a copy of any energy contracts you signed through a broker in the last six years, recent energy bills, and any written communication with the broker. We can also request these from your supplier on your behalf if you do not have them to hand.
More answers on our full FAQs page.
Find out in ten minutes if your business has a claim.
No paperwork, no commitment, no upfront cost. We will review your contracts and tell you honestly whether a claim is worth pursuing.
Request a free eligibility check